Our comprehensive service solutions ensure our client’s achieve optimized service integration with their new processes and innovative concepts. Browse our capabilities to see how we can help your agency achieve integration success. 

Service Delivery: OPTIMIZED

Service Management

Understanding exactly what services an organization provides drives all other actions related to people, process, and tools. We focus on helping organizations define their services, their service catalog, and the processes required to deliver those services to the satisfaction of the organization and the user of those services.

Sample Artifacts: Service Catalogs, Strategic Service Management Plans, Service Delivery Procedures and processes

 

Process Definition and Re-engineering

Knowing the right tool and the right utilization of the tool is how Hartwood has integrated our SharePoint development and administration into the overall organizational process management. SharePoint has many capabilities and features that can be leveraged to support organizations with business process management, content management, and unique workflows. Hartwood has years of experience providing guidance, development and administration of SharePoint in support of government organizations.

Sample Artifacts: SharePoint Design Documents

Cyber Security

Hartwood provides cybersecurity RMF Support: security operation and security incident response management, IA, C&A, A&A security training, security policy development to assist system owners in preparation for DoD Information Assurance Certification & Accreditation Process (DoD 8510 DIACAP) and Risk Management Framework for DoD Information Technology (DoD 8510.01 RMF) certification as well as thought leadership in the design and engineering for current IA priorities and initiatives meeting the OMB (Circular A-130), FISMA, NIST, DoD Information Assurance (DoD 8500.1 and DoD 8500.2) and all other applicable instructions and regulations.

Training

At the heart of all organizations is the need for ensuring that across the organization the appropriate skills and knowledge is developed to allow the appropriate resource to support the organization in the most effective manner. Hartwood designs, creates and implements Organizational Training plans that support organizational change as needed for new or revised Services, Processes and the supporting Information Technology.

We support training for individual projects and groups with training materials, post training support guides, and training sustainment plans as the tools and processes continue to evolve. Hartwood also works hard to ensure that training is not an isolated event but is integrated into the overall organizational culture to the degree required to maintain the skills and knowledge at the appropriate level within the organization.

Sample Artifacts: Training Plans; Training Materials; Desk Side Guides; Toolbox Tips; Instructor Led Training; Training Records

Strategic Communications

Promoting collaboration, building awareness, and educating organizational change stakeholders by a proactive and targeted development of key messages for delivery has been proven to provide any change initiative a greater chance for success. From the communications plan generation and the identification of the stakeholders to the creation of the communication products through to distribution we support organizations with all their strategic communication requirements.

Sample Artifacts: Strategic Communications Plan, Awareness Plan, Activity Matrix, Communication Materials (News Articles, Bulletins, Mass Emails)

Technical Writing

Promoting collaboration, building awareness, and educating organizational change stakeholders by a proactive and targeted development of key messages for delivery has been proven to provide any change initiative a greater chance for success. From the communications plan generation and the identification of the stakeholders to the creation of the communication products through to distribution we support organizations with all their strategic communication requirements.

Sample Artifacts: Strategic Communications Plan, Awareness Plan, Activity Matrix, Communication Materials (News Articles, Bulletins, Mass Emails)

Service Center Support

Promoting collaboration, building awareness, and educating organizational change stakeholders by a proactive and targeted development of key messages for delivery has been proven to provide any change initiative a greater chance for success. From the communications plan generation and the identification of the stakeholders to the creation of the communication products through to distribution we support organizations with all their strategic communication requirements.

Sample Artifacts: Strategic Communications Plan, Awareness Plan, Activity Matrix, Communication Materials (News Articles, Bulletins, Mass Emails)

Records Management

Every organization generates records that need to be managed in compliance with organizational policy for the protection of the organization, and in many cases, in compliance with federal regulations and laws. We help organizations define policy for the identification, collection, management, and disposition of records. For government organizations, we assist with email record management, artifact identification from organizational processes, and provide support with the collection of records across the organization into a compliant records management system. We have working relationships with many data analytic tool providers to assist with the proper identification of mass quantities of artifacts in support of the records disposition management.

Artifacts: Records Management Policies, Records Management Processes, Records Management Training, Disposition reporting

SharePoint

Knowing the right tool and the right utilization of the tool is how Hartwood has integrated our SharePoint development and administration into the overall organizational process management. SharePoint has many capabilities and features that can be leveraged to support organizations with business process management, content management, and unique workflows. Hartwood has years of experience providing guidance, development and administration of SharePoint in support of government organizations.
 
Artifacts: SharePoint Design Documents

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